Terms & Conditions

Returns & Refunds

 

If you have any problems please contact Dr Paul Dowrick by telephone on 01603 418 408, by e-mail at sales@dowricks.com, or write to him at -

 

Fayre Maiden Foods Limited Trading as Dowricks Goodlife,

3 Barrow Close,

Sweetbriar Road Industrial Estate,

Norwich,

Norfolk,

NR3 2AT,

UK.

 

You are also welcome to call in at the shop when we are open. Our trading hours are: 0930 to 1730 Tuesday to Saturday. We are closed on Sundays, Mondays, all Bank Holidays. Please report non-delivery no later than 30, days of placing your order.

 

If goods are faulty, damaged or different from those ordered, please contact us as soon as possible. We will replace the goods free of charge including postage or give you a full refund if preferred, within 14 days. It is important that you return the goods for you to receive a replacement or a refund. Please note, photos are for display purposes only, and goods shipped may differ from the photographed version i.e. packaging may vary, and some items such as bottles may vary in overall shape.

 

If the goods are ordered in error we will refund the goods in full, if sent back within 30 days of your receiving your order. If you do not contact us within the number of days as above, will we deem that the order has progressed to completion.

 

The address for returns is -

 

Fayre Maiden Foods Limited Trading as Dowricks Goodlife, 

3 Barrow Close, 

Sweetbriar Road Industrial Estate, 

Norwich, 

Norfolk, 

NR3 2AT, 

UK.

 

 

Credit/Debit card chargebacks

 

When you contact your credit card company to report a transaction as unknown or not authorised - this is known as a "chargeback".

 

We supply the name "Fayre Maiden Foods Limited" to your credit card company. However, the name that will appear on your statement for any credit card transaction made with us may be altered by them to meet their own specifications. It is very important you do not contact your credit card company and report this transaction as unknown to you if the order has been delivered and signed for. If you feel there is a problem with your order you must contact us in writing (letter or email) to resolve the problem.

 

If a transaction is charged back to you and proof of delivery is available, we reserve the right to re-charge the credit card used to make the payment for the full amount, plus an additional £30 to cover our administration costs. If you request a chargeback after a refund has been issued, you will be liable for a charge of £30 to cover our administration costs and any charges made to us.

 

Our trading hours are: 0930 to 1730 Monday to Saturday. We are closed on Sundays, and all Bank Holidays.